CutUnder pressureCX Software

Zendesk

HQ San Francisco, USFounded 2007private otherWebsite @Zendesk

Composite score

42.0

rank #22 · cuts

Headcount

6.0k

0.0%

90d change

+0.2%

Launches (30d)

1 all-time tracked

Layoff events (90d)

Signals

source: PDL v25

Inferred revenue

$1B-$10B

PDL estimate

Revenue / employee

$915k

midpoint ÷ headcount

12-month turnover

15.0%

within typical band

Average tenure

3.2 yrs

long — sticky culture

Time since last raise

13y 7mo

runway question

LinkedIn followers

658.0k

brand reach

Hiring flow · Zendesk

source: PDL v25

+1,727 hires−1,484 exits+243 net · last 18 months

Headcount by role

12-month growth · PDL v25

Engineering

1,889

+10%

Sales

793

-7%

Support

594

+4%

Analyst

441

-1%

Operations

416

+3%

Marketing

297

+3%

Product

279

+2%

Human Resources

179

+10%

Other

731

—

Headcount · Zendesk

158 weeks · source: mock_v1

The AI Index

Events

Launch · Zendesk Smart Assist

via company_blog · —

2d ago

Layoff · 10.99% (755 roles)

Margin-focused cuts ahead of FY guidance.

layoffs.fyi

2mo ago

Funding · series_d · 60.0M from null

Crunchbase

14y ago

Funding · series_c · 19.0M from null

Crunchbase

15y ago

Funding · series_b · 6.0M from null

Crunchbase

17y ago

Funding · seed · 500.0k from null

Crunchbase

18y ago

Score history

2026-04-20

42.0

rank #22

2026-03-30

44.5

rank #21

2026-03-23

40.4

rank #24

2026-03-16

40.9

rank #22

2026-03-09

42.6

rank #18

2026-03-02

45.7

rank #16

2026-02-23

19.2

rank #40

2026-02-16

18.8

rank #39

2026-02-09

18.8

rank #38

2026-02-02

17.4

rank #38

2026-01-26

34.7

rank #41

2026-01-19

32.3

rank #41